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GENERAL
How does it work?

A Bikehangar is secure cycle storage unit that provide a solution to your long-term bike parking. They provide space for six bicycles and are installed on the street. Users rent a space in the Bikehangar through the Cyclehoop Rentals Scheme and are given a key to access the unit. They will share the Bikehangar with five other users.

A Bikelocker is a secure cycle storage unit for a single bike and are easily installed in housing estates. Users rent their space through the Cyclehoop Rentals Scheme and are given a key to access their designated individual locker.

How do they get installed?

The units are purchased by the council, who decide where they can be installed in the area. Cyclehoop are a supplier and advise on where they can be installed but the final decision is made by the council.

How are they managed?

Our Rentals Team manage the users within our Bikehangars and Bikelockers.

They will allocate a space once it has become available. They will then liaise directly with the user to ensure they have paid their annual subscription and will send them a key to their Bikehangar or Bikelocker as well as a welcome pack outlining how to use the unit.

APPLICATION & WAITING LIST
How are people chosen?

How spaces within the Bikehangars and Bikelockers are allocated is down to the council. Cyclehoop advice that these are made on a first come first serve basis, subject to the user being in closer proximity to the unit itself.

Here is an example of how one council chose their applicants:

  • Whether the applicant has access to a secure internal space or back garden to park their bike.
  • Whether the applicant needs to navigate stairs.
What happens if my preferred Bikehangar is full?

We advise that you still apply for a space, however you will be added to a waiting list which will then be forwarded to the relevant council. Once a space becomes available, our rentals team will be in touch to allocate you a space.

Please Note: Hackney residents can email the council directly at movegreener@hackney.gov.uk as well as applying online.

The high demand for cycle parking means that our waiting lists for Bikehangars/Bikelockers can take some time. We recommend that you visit our ‘Suggest a New Location’ to pin point exactly where you would like to see a Bikehangar or Bikelocker. We can then share this information with the council and this can potentially lead to the installation of more Bikehangars/Bikelockers in your area.

Please note: Cyclehoop are a supplier and advise on where cycle parking is installed but the final decision is made by the council.

KEY REPLACEMENT
What happens if I lose my key?

In the event that you lose your key, please contact us immediately.

Replacement keys cost £25 for a Bikehangar key and £20 for a Bikelocker key which must be paid for in advance.

Replacement keys have a lead time of three working weeks and you will receive them at the postal address on your account.

This a separate charge and you cannot use your original key deposit to cover the cost of your replacement key. Your original key deposit will be refunded upon receipt of the key at the end of your subscription only.  

Please note: passing your keys on to another resident is a violation of our terms and conditions. This sabotages our fair waiting list system as well as putting the safety of other users at risk. Failure to comply with this rule will result in immediate cancellation of the subscription as well as a lifetime ban from using the service.

CANCELLATION
How do I cancel my subscription?

Cancelling your subscription is easy. Please put your key(s) in a jiffy bag (to ensure the keys don’t fall out) and include this downloadable Key Return Form.

Please return the keys to:

Rentals Manager, Cyclehoop Ltd
Unit 1 Burnham Way
Kangley Bridge Road
London SE26 5AG

Once your keys are received and processed, we will cancel your subscription and refund your key deposit.

Please note: Cyclehoop are not responsible for keys that have been lost in the post. To ensure they arrive safely, we recommend posting them by recorded delivery.

PRICING
How much does it cost?

Bikehangar space costs between £10 and £70 a year depending on the council, with a refundable key deposit of £25.

Bikelocker space starts from £20, rising to £30 after the first year, with a refundable key deposit of £20.

USAGE
How much space does it take up?

The Bikehangar can fit into one car parking space and can store six bicycles securely. Dimensions: (L) 2550mm x (H)2030mm x (D)1325mm.

The Bikelocker occupies a ground space of 1100mm x 800mm and has a height of 1990mm and can store a one bicycle securely. Multiple units can be bolted together for added security.

Will my bike fit inside the Bikelocker?

Check the internal measurements of the BikeLocker corresponds with the measurements of your bicycle to ensure your bike fits safely inside: (H) 1980mm x (D) 1060mm x (W) 795mm.

Will my bike fit into the Bikehangar?

Most bicycles fit inside the Bikehangar, however it is not recommended for cargo bikes and some accessories such as child seats and front baskets may not fit on occasion. If your bike does not fit, you have 28 days to return the keys for a full refund.

How many spaces can I hire?

This is dependent on the area you live in. In areas with a high demand, only one space per household will be allocated. In other areas, a maximum of two spaces will be allocated per household.

In the event of a user accidentally paying for more than two spaces, they will be automatically refunded on the associated card, minus any transaction fees.

Which space should I use inside the Bikehangar?

When subscribing to a Bikehangar you will be allocated a specific space: A, B, C, D, E or F. These letters are visible above each space when you open the Bikehangar door. Please stick to your allocated space, failure to do so will disrupt the five other users in the Bikehangar.

INSURANCE
Who is responsible for any damage to my bicycle?

Your bike is left at your own risk. Cyclehoop and the council are not responsible for the loss, damage and theft of bicycles, locks or other items stored in the units.

Please ensure that you lock both the frame and the wheels to the rack inside the Bikehangar/Bikelocker. We recommend you use a good quality Sold Secure rated D-lock and a robust chain.

Cyclehoop do not provide insurance and we advise users to check with their insurance provider. If your home insurance does not cover bike theft/damage, we advise you subscribe to a specialised cycle insurance scheme.

MAINTENANCE
Who maintains the units?

Our team maintain the Bikehangars and Bikelockers twice a year. During each visit, they will inspect the units are working, lubricate all mechanisms and tighten bolts and nuts if needed.

If you see any serious damage to the unit please report it immediately by calling 0208 699 1338 and a member of our team will respond as soon as possible. You can also email reportaproblem@cyclehoop.com .