Search

  • Visit our homepage and search for a space using your postcode
  • Filter by type of Cycle Parking – Bikehangar or Bikelocker

Apply

  • Fill in the application form with your details
  • If the space is full, you can apply to the waiting list
  • You can apply to as many waiting lists as you want
  • If there are no spaces available near you, click Suggest a Location to tell us where you want a cycle parking space

Wait

  • If a space is available, our team will contact you within 48 hours to offer you the space
  • They will send you instructions on how to pay for your space and will send you a key in the post once your payment is received
  • If there are no spaces available, our team will only be in touch when a space becomes available
  • Please note that some of our waiting lists are very long and it may be some time before we get in touch, but rest assured, we will contact you!

Bikehangars

  • £72 per year plus a refundable key deposit of £25
  • Cost is cheaper if subsidised by the council
  • Accessible by key
  • Members are allocated a specific space, each marked by letters A-F. Please stick to your space.
  • 1 space per person (in the event of a subscriber paying for more than 2 spaces, they will be automatically refunded, minus the transaction fees)
  • Spaces allocated on first come first serve basis
  • On the rare occasion that your bike might not fit, you have 28 days to return the keys for a full refund
  • Not recommended for cargo bikes and child seats

Bikelockers

  • £20 for the first year, rising to £30 plus a refundable deposit of £20
  • Cost is cheaper if subsidised by the council
  • Accessible by key
  • Maximum of 2 spaces per household and 1 space in areas with high demand (in the event of a subscriber paying for more than 2 spaces, they will be automatically refunded, minus the transaction fees)
  • Spaces allocated on first come first serve basis
  • Check your bike fits the internal measurements: (H) 1980mm x (D) 1060mm x (W) 795mm

Cancellations & Refunds

  • Please put your key(s) in a padded envelope and include this downloadable                        Key Return Form.
  • Please return keys to:                                        Rentals Manager, Cyclehoop Ltd, Unit 1 Burnham Way, Kangley Bridge Road
    London SE26 5AG
  • Once your keys are received and processed we will cancel your subscription and refund your deposit
  • Cyclehoop are not responsible for keys that have been lost in the post. To ensure they arrive safely, we recommend posting them by recorded delivery.
  • If payment is taken before the account is cancelled, Cyclehoop will refund the full amount as long as the cancellation is within the subscription year, with a grace period of 1 week after the renewal date.
  • If you do not return the key to us or if you pass the key to another person, you will automatically forfeit your key deposit and no monies will be returned to you.

Keys

  • In the event of losing your key, please contact us immediately or log a case in your account
  • Replacement keys cost £25 for a Bikehangar and £20 for a Bikelocker
  • Keys must be paid for in advance
  • Keys have a lead time of three working weeks
  • Keys will be posted to your postal address on your account
  • You cannot use your original key deposit to cover the cost of your replacement key
  • Passing your keys on to another resident is a violation of our terms and conditions. This discredits our fair waiting list system as well as putting the safety of other users at risk. Failure to comply with this rule will result in immediate cancellation of the subscription as well as a lifetime ban from using the service.

Maintenance

  • If you see any serious damage to the unit please report it immediately by calling 0208 699 1338

Bike Theft

  • As per our Bike Theft Policy, your bike is left at your own risk. Cyclehoop and the council are not responsible for the loss, damage and theft of bicycles, locks or other items stored in the units.

Insurance

  • Cyclehoop have partnered with Bikmo, who provide bike insurance. Bikmo are the only cycle insurer who recognise Bikehangars as a suitable long-term cycle parking option for people living nearby.
  • Visit bikmo.com/cyclehoop for more information and to get a quick quote or use BIKEHANGAR to claim your 10% discount before 30th June 2018

London Cycling Campaign

  • We’ve negotiated a very special rate on membership of the London Cycling Campaign just for you.
  • Visit this page and save 25% when you join.

How do they get installed?

  • The units are purchased by the council, who decide where they are to be installed in the area. Cyclehoop is a supplier, and we advise on where they could be installed, but the final decision on locations is made by the council.